Terms & Conditions
Thank you for booking and/or traveling on an experience with URBN TRVL, LLC. These Terms and Conditions (the “Terms”) apply to any travel products and/or services you have booked with or purchased from URBN TRVL, LLC, and govern the contractual relationship between you and URBN TRVL with respect to any such travel products and/or services (hereinafter, the “Products”). Please read these Terms carefully as by booking any Product with URBN TRVL, or by traveling on a URBN TRVL experience you acknowledge that you: i) have read and understand these Terms, and ii) indicate your express acceptance of and agree to be bound by these Terms. If you have confirmed a booking on any Products with more than one client named and booked on such booking, you shall be deemed to have accepted these Terms on behalf of all clients named in the booking (including minors and those under a disability) and traveling on or otherwise participating in any Products (hereinafter “you”, the “Client(s)”), and by such travel or participation all passengers indicate their assent to these Terms. The client who confirmed the booking is deemed to be the designated contact person for all other clients named in such booking. These Terms constitute the entire agreement between the Client and URBN TRVL with respect to the subject matter thereof and supersedes all prior agreements, representations and understandings of the parties, written or oral.
1. THE BOOKING CONTRACT
A booking is confirmed and these Terms shall apply when URBN TRVL, or an authorized agent acting on URBN TRVL’s behalf, has received the applicable deposit from the Client and the Client has received written confirmation from URBN TRVL of such booking. The Client confirming the booking must be no less than 21 years of age and agrees to provide full, complete and accurate information as requested by URBN TRVL to confirm such booking. Any Client confirming a booking on any Products with more than one Client named and booked on such booking represents and warrants to URBN TRVL that: i) they have all requisite consents and authority to make such booking on behalf of all other Clients named on the booking, and have communicated all necessary information to the other Clients in order for them to give free and fully informed authorization to do so; ii) the information that they are providing regarding all clients is complete and accurate, and they have obtained all necessary consents and permissions to share such information with URBN TRVL for the purposes of completing the booking; and iii) they will inform all other named Clients on the relevant booking of the applicability of these Terms to the booking and the Clients’ relationship with URBN TRVL.
At any time before a booking is confirmed, URBN TRVL reserves the right to increase or decrease brochure prices of any Products. URBN TRVL reserves the right to decline any booking, in their sole discretion.
2. MEDICAL FORM
3. MEDICAL CONDITIONS AND SPECIAL REQUIREMENTS
All Clients should consult their physician regarding their fitness for travel. URBN TRVL encourages all Clients to seek their physician’s advice regarding necessary or advisable vaccinations, medical precautions, or other medical concerns regarding the entirety of the Client’s travel with URBN TRVL. URBN TRVL does not provide medical advice. In addition to the obligation to review, and if applicable, complete the Medical Form described above, Clients must notify URBN TRVL in writing prior to the due date of their final payment for their booking of any medical conditions, pregnancy, disability or any other mental and or physical condition which may impact the Client’s fitness to travel, and/or any continuing medical condition. Full disclosure of such information is a condition of traveling on any Product or in any capacity with URBN TRVL. Certain Products may not be suitable for all people due to restrictions posed by limitations in mobility, physical or cognitive disability, pregnancy or various other physical or mental conditions. It is the Client’s responsibility to assess the risks and requirements of each Product in light of such Client’s limitations, physical and mental fitness and condition, and any medical requirements or issues of such Client. URBN TRVL may refuse to carry pregnant women over 24 weeks or Clients with certain conditions, if suitable accommodation or alternate Products or services cannot be arranged. Travel, as offered by URBN TRVL, by its nature may involve visiting remote or less developed regions, where medical facilities may not meet the standards of those found in a Client’s home country. The condition of medical facilities in the countries in which URBN TRVL operates varies and URBN TRVL makes no representations and gives no warranties in relation to the standard of such facilities or medical treatment in those regions. URBN TRVL will endeavor to accommodate the special requests of Clients, such as dietary and accommodation requests, but such requests do not form part of these Terms or the contract between Client and URBN TRVL and URBN TRVL is not liable for any failure to accommodate or fulfill such requests.
Traveling with Minors: Clients aged 21 at date of first travel are deemed to be adults. On all Products and/or URBN TRVL an adult Client over the age of 21 must accompany every two Minor Clients (defined as Clients between the ages of 18 and 21). The ratio of adult Clients to Minor Clients traveling together must be one adult Client to every two Minor Clients. Unless otherwise indicated in the tour description, or otherwise by URBN TRVL, the minimum age for Clients traveling on tours is 18 years of age. All Minor Client bookings are subject to review and approval by URBN TRVL. URBN TRVL reserves the right to restrict the number of Minor Clients on any given Product where it deems necessary. The adult accompanying a Minor Client must be the Minor Client’s custodial parent or legal guardian.
Clients are able to book an URBN TRVL Product with 130 different currencies. The currency applied to the Client’s booking will be determined by URBN TRVL, in consideration of the booking location of the Client. The Client will be advised of the applicable currency prior to making any payment to URBN TRVL.
5. FINAL PAMENT SCHEDULE/LATE PAYMENT/ACCEPTANCE OF BOOKING/CLIENT DETAILS
(a) Final Payment: Clients should refer to the confirmation email sent by URBN TRVL and/or their applicable confirmation email for details regarding final payment for any Products booked. Payment of the balance of the price for any Product is due no less than 60 days before the departure date of the first Product to depart (of the Products included in such booking). If full payment is not received by such due date, URBN TRVL may change the rate payable for the Product, or may treat the booking of such Product as cancelled and shall retain the amount paid on booking as a cancellation fee, at URBN TRVL’s sole discretion. If a Product is booked less than 60 days before the departure date of the first Product to depart (of the Products included in such booking) then the full amount is payable at the time of booking in order for the booking to be confirmed. If, for any Product, payment terms differ from those outlined in this section, the applicable terms will be communicated to the Client prior to booking and shall also be detailed on the applicable invoice.
(b) Late Payment: Failure to make a payment within fourteen days of the agreed upon date is a breach of contract and will result in the cancellation of your experience. URBN TRVL maintains the right to assign your spot to the next eligible client on the wait list.
(c) Client Details: As a condition to valid confirmation of any booking with URBN TRVL (including all Products) the Client must provide all necessary information as requested by URBN TRVL along with their final payment. If the Client fails to provide such information prior to 60 days before the departure of the purchased Product, an Administrative Fee will be charged to the Client, and URBN TRVL reserves the right to treat such booking as cancelled and levy any cancellation fees deemed reasonable by URBN TRVL, in its sole discretion. The information required from each Client will vary by Product purchased, and the requirements will be communicated to the Clients during the booking process.
(d) Credit Card Charges: URBN TRVL is not responsible for any charges levied or charged by third parties and/or financial institutions and payable by the Client as a result of credit card or other payment transactions in connection with the purchase of Products and will not refund or return any fees charged by such third parties in connection with payments made by Clients to URBN TRVL.
6. CANCELLATION BY THE CLIENT
Any cancellation of a booking and/or a Product by a Client must be delivered to URBN TRVL in writing and be acknowledged by URBN TRVL in writing. Products are NON-REFUNDABLE and NON-TRANSFERABLE between persons. It is recommended that URBN TRVL’s clients PURCHASE trip cancellation coverage. Trip cancellation insurance is the only means of receiving reimbursement for flights and other non-refundable expenses should you cancel your URBN TRVL trip for any reason, whether voluntarily or as a result of URBN TRVL’s actions.
URBN TRVL is not responsible for any incidental expenses or consequential losses that the Client may have incurred as a result of the cancelled booking such as visas, vaccinations, non-refundable flights or rail, non-refundable car parking or other fees, loss of earnings, or loss of enjoyment, etc.
Clients purchasing Products are highly recommended to purchase comprehensive cancel for any reason. Insurance to the extent such insurance is available under the laws governing each client's country of origin. COMPREHENSIVE CANCEL FOR ANY REASON INSURANCE MAY ONLY BE AVAILABLE TO CITIZENS OF THE UNITED STATES OF AMERICA AND CANADA.
To cancel services booked through third party vendors, please contact the applicable vendor.
1. CANCELLATION OF A TOUR BY URBN TRVL
URBN TRVL will not cancel a booking on any tour Product once confirmed, in accordance with these Terms, except for reasons of ‘Force Majeure’, which shall be defined as unusual or unforeseen circumstances outside of the reasonable control of URBN TRVL. When a tour is cancelled by URBN TRVL before the agreed date of departure for reasons not arising from the fault or negligence of or within the reasonable control of the Client, the Client shall have the choice of:
(i) accepting from URBN TRVL a substitute tour Product of equivalent or superior value, where such substitute is reasonably available;
(ii) accepting from URBN TRVL a substitute tour of lower value if no tour of equivalent or superior value is reasonably available, and to recover from URBN TRVL the difference in price between the price of the tour originally purchased and that of the substitute tour; or
(iii) accept from URBN TRVL a full refund of all monies paid for the cancelled tour Product(s).
URBN TRVL is not responsible for any incidental expenses or consequential losses that the Client may have incurred as a result of the cancelled booking such as visas, vaccinations, non-refundable flights or rail, non-refundable car parking or other fees, loss of earnings, or loss of enjoyment, etc. URBN TRVL reserves the right to issue a full refund in lieu of the choices above, in its sole discretion. Where, after departure, a significant element of the Product(s) as described cannot be provided, URBN TRVL will make suitable alternative arrangements for the continuation of the trip Product(s). If it is not possible to provide a suitable alternative or the Client reasonably rejects any suitable alternatives, URBN TRVL will provide the Client a refund of unused Products or Product portions.
2. UNUSED SERVICE
URBN TRVL shall not offer or pay any discounts or refunds for missed or unused services which were missed or unused by the Client due to no fault of URBN TRVL, which shall include any termination of the Client’s participation in the tour Product due to the Client’s own fault, negligence or breach of these Terms.
3. PRICES, SURCHARGES, AND TAXES
Due to the nature of travel and the prices of the resources on which it depends, the published price of any Product is subject to change at any time, before or after booking confirmation, up to 30 days before the departure of such Product. After a Confirmation Invoice has been issued by URBN TRVL to the Client, URBN TRVL reserves the right to impose surcharges on any Product(s), but only for reasons arising from increases in transportation costs, fuel costs, dues, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airport charges, local operator costs, currency and exchange fluctuations, increases in taxes, or government action which impacts the price of the applicable Product(s), but only where the increase in question is greater than 2% of the original price paid for the Product (excluding add-ons, insurance, and taxes). URBN TRVL shall provide notice to the affected Client as soon as reasonably possible upon learning of the necessity to impose a surcharge in accordance with this section.
Where the increase in price is greater than 7% of the price of the applicable Product, upon receiving notification from URBN TRVL the affected Client(s) may elect to either:
(i) cancel the applicable Product booking without incurring any penalty; or
(ii) accept the change of price.
The Client must notify URBN TRVL of their election within 14 days of receipt of notice of the increase, or they shall have been deemed to have accepted the price change and have accepted liability for payment of the increase.
Tours are priced and advertised exclusive of applicable sales taxes and such taxes will be advised to Client at the time of booking and itemized on subsequent invoicing.
The prices of Products advertised on the URBN TRVL website are based on costs in effect at the time of posting to the website. URBN TRVL reserves the right to alter prices of any Product at any time prior to receipt of payment in full for such Product. All dates, itineraries and prices are indicative only and the price quoted at the time of Booking shall be the applicable price, subject to the surcharges that may be levied in accordance with Section 9, above. Changes, revisions, or other amendments may be made to the particulars contained on the URBN TRVL website before a contract is concluded, and such changes, revisions or amendments shall be incorporated herein as of the date of such amendment.
The Client acknowledges by booking a Product and/or agreeing to travel with URBN TRVL that the nature of this type of travel requires considerable flexibility and acknowledges that they will permit reasonable alterations to the Product and/or itinerary by URBN TRVL. The Client acknowledges their understanding that the route, schedules, itineraries, amenities and mode of transport may be subject to change without prior notice due to circumstances or events, which may include sickness or mechanical breakdown, incidents in the location where the Product will be operated, flight cancellations, strikes, events emanating from political disputes, entry or border difficulties, extreme weather and other unpredictable or unforeseeable circumstances which are beyond the reasonable control of URBN TRVL.
(a) Trip details: The itinerary is a general guide to the tour and region and any mention of specific destinations is not a guarantee that they will be visited or encountered, nor does it form part of the contract between the client and the operator. Although the itinerary has been curated with care and details are provided in good faith, URBN TRVL may make improvements that stem from weather changes, local factors, past travelers’ comments, and research, to name a few examples. As a client, you also expressly acknowledge and assume responsibility for inherent risks associated with physical activities you participate in.
(b) Changes made by URBN TRVL: While URBN TRVL will endeavor to operate all Products as advertised, reasonable changes in the itinerary of any Product may be made where deemed necessary or advisable for operational reasons by URBN TRVL, in its sole discretion. If URBN TRVL makes a Material Change (defined as a change affecting at least one in three full tour days of the itinerary, or which materially affects the character of the Product in its entirety) to any Product, URBN TRVL will inform the Client(s) booked on such Product of any Material Change as soon as reasonably possible, provided that there is sufficient time before departure to properly notify all affected Clients. If a Material Change is made more than 14 days prior to departure, the affected Client may elect to:
(i) accept the Material Change and proceed with the amended Product;
(ii) book another Product of equivalent or greater value, if available (Client shall be responsible for paying any difference in price between the amended Product and the Product booked in its place);
(iii) book another Product of a lower value, if available, with a refund payable to the Client of the difference in price; or
(iv) cancel and receive a full refund of all monies paid in respect of the land-only portion of the applicable Product (and for clarity, this shall not extend to additional Products booked by the same Client which are not subject to any Material Change).
The affected Client must notify URBN TRVL of their decision in writing within 7 days of receiving the notification of alteration, or they shall have been deemed to accept the Material Change and deemed to have agreed to the amended Product itinerary.
If any Material Change arises from reasons of Force Majeure, as herein defined, the Client shall be entitled to recover only the costs of the Product recoverable by URBN TRVL.
Once a Product experience has departed, changes to such Product’s itinerary may be necessary or advisable as a result of unforeseen circumstances or other reasons related to effective Product operation, health, safety, Client enjoyment, or Client comfort. Any such changes are at the discretion of URBN TRVL and any indirect costs incurred as a result will be the responsibility of the Client. The Client acknowledges that they must have reasonable financial resources to cover incidental expenses on every Product on which they travel, whether or not they arise from a change in the itinerary or from the travel itself, and that URBN TRVL shall not be liable for any Client’s failure to prepare adequately for their travel and unforeseen circumstances which may arise during such travel.
URBN TRVL will not be liable for any indirect and or consequential losses associated with any changes to a Product’s itinerary.
(c) Changes made by the Client: Client may contact URBN TRVL directly by email, to correct any errors in Client’s personal information recorded on their booking. Client is responsible for ensuring that information provided to URBN TRVL in making their booking is accurate, up-to-date, and correct. A one-time transfer from one Product tour to another may be made 120 days or more prior to departure of the applicable Product for a fee of $199, subject to Product availability and approval by URBN TRVL. If such transfer request is approved by URBN TRVL and the Client has transferred to (i) a more expensive Product tour, Client shall pay the difference in price between the cost of Client's original Product tour and the new Product tour; or (ii) a less expensive Product tour, Client shall not be eligible for a refund of the difference in price between the cost of Client's original Product tour and the new Product tour. Any request to transfer received less than 120 days before departure of the applicable Product will not be accepted and Client must cancel the Product booking in accordance with the cancellation terms herein and create a new booking for any other Products. The Client may only transfer a booking to a departure date 12 months from the original date of purchase. Any changes to the traveling Client’s name on any Product booking are subject to URBN TRVL’s approval and applicable Administrative Fees may apply, which will be payable by the Client.
(d) Other Changes: Any changes to a file will depend on availability and will be on a request basis and subject to URBN TRVL’s approval. Any extra costs incurred for making the change will be charged to the Client along with an Administrative Fee. No changes are permitted to any booking within 14 days of departure of the first Product to depart under the applicable booking.
Product tour prices do not include international airfare or any other flights unless expressly mentioned in the inclusions.
(a) Quotes: All quotes are in US Dollars, unless otherwise stated. URBN TRVL consultants will quote the best price available at the time of quoting for the travel dates requested. Quotes provide an indicative price only, and represent no price commitment by URBN TRVL.
(b) Options: The Client may hold an option on a flight with URBN TRVL through our commissioned consultant. This option guarantees the seat at the quoted price for the same business day. After close of business that day (5pm EST, Monday to Friday) if the option is not confirmed, the option is deemed to have expired and is no longer valid.
(c) Price changes: Until tickets are issued, URBN TRVL consultants reserve the right to change prices in the event of any price increase for any reason including, but not limited to, airfares wrongfully quoted due to system error, the price of fuel and/or currency fluctuations or government taxes or levies, or any other cause whatsoever.
(d) Full payment: Full payment must be paid before the option period described in (b), above, expires to guarantee the reservation at quoted price and secure applicable tickets. By making full payment, the Client agrees that they accept the air travel arrangements as requested at the total price quoted. Cancellation fees will apply if the Client subsequently decides to cancel after any ticket has been issued.
(e) Changes & cancellations: Unless otherwise stated, airline tickets are 100% non-changeable & non-refundable once tickets have been issued. Changes made prior to ticket issuance may be applied at the URBN TRVL consultants’ sole discretion, and will also be subject to administrative fees, as applicable, to be payable by the Client.
(f) Flight reconfirmation: Client is responsible for confirming flight times, numbers, and details at all times to ensure a timely departure. URBN TRVL is not responsible for any change to airline schedules or flight numbers after tickets have been issued. Clients may contact appropriate airline or airport information sources in order to obtain relevant up to date flight information.
(g) Airline tickets: Once issued, all airline tickets are non-transferable and valid only for the dates and routings shown. If an airline ticket is lost, the client is responsible for the full cost of a new ticket and any changes that may occur in replacement.
(h) Airline, airport or weather delays: URBN TRVL is not responsible for any additional expenses or loss that may arise from airline, airport or weather delays. URBN TRVL will not reimburse for any additional expenses incurred by the Client as a result of such events or delays. URBN TRVL will not refund any unused portion of air tickets purchased in the event of such delays or due to any reasons beyond its direct control.
14. ACCEPTANCE OF RISK
The Client acknowledges that the nature of Product tours may involve a significant amount of risk to Clients’ health and/or safety. The Client hereby assumes all such risk and does hereby release URBN TRVL from all claims and causes of action arising from any damages or injuries or death resulting from these risks inherent in travel, visiting foreign destinations, and participating in adventurous activities such as those included in Product itineraries.
Accommodation, transportation, activities and excursions, and other components of URBN TRVL Products will be arranged by URBN TRVL with suppliers local to the region where the Product operates, who may themselves engage the services of local operators and/or sub-contractors. Standards of hygiene, accommodation and transport in some countries where Product tours take place are often lower than comparable standards than what the Client may reasonably expect in their home country or region. URBN TRVL at all times endeavors to appoint reputable and competent local suppliers and to comply with all applicable laws and regulations concerning health and safety in the regions where Product tours operate. The terms and conditions of all suppliers of Product components will be applicable to the Product component provided by such supplier and are expressly incorporated into these Terms. These may limit or exclude liability of the supplier. The liability of URBN TRVL will not exceed that of any supplier of any Product component. The components that make up each Product tour shall be regarded as having been satisfactorily performed and delivered solely in reference to the regulations and laws concerning health and safety in the applicable jurisdiction where such component is operated.
15. AUTHORITY ON TOUR & CLIENT RESPONSIBILITY
At all times the decision of URBN TRVL or other designated representative will be final on all matters regarding safety and well-being of Clients and operational requirements of the Product tour. By traveling with URBN TRVL, the Client agrees to abide by the authority of URBN TRVL or designated representative. The Client must at all times strictly comply with all applicable laws and regulations of all countries and regions visited on the applicable Product tour. If the Client is affected by any condition, medical or otherwise, that might affect Client’s ability to travel or participate in adventure travel activities, Client’s enjoyment of the Product tour being booked, the ability to travel or enjoyment of any other Clients on the Product tour, or the treatment to be administered to the Client in any emergency situation, the Client must advise URBN TRVL at the time of booking and complete a medical form provided by URBN TRVL, along with any other documents reasonably requested by URBN TRVL to ensure the health and safety of all Clients who travel with URBN TRVL.
Should the Client fail to comply with the above or commit any illegal act when on the Product tour or, if in the opinion of URBN TRVL (in his/her and/or URBN TRVL’s sole discretion), the Client’s behavior is causing or is likely to cause danger, distress or material annoyance to others, URBN TRVL may terminate that Client’s travel arrangements on any Product immediately without any liability on URBN TRVL part and the Client will not be entitled to any refund for unused or missed services or costs incurred resulting from the termination of the travel arrangements, including, without limitation, return travel, accommodations, meals, and/or incidentals.
Clients agree that they are responsible for any costs incurred by URBN TRVL, URBN TRVL’s suppliers or URBN TRVL’s partners, as a result of damage, destruction, theft, or excess cleaning fees related to Client’s accommodation, transport, or other use of facilities while on the Product tour. Clients agree to immediately report any pre-existing damage of this kind to staff of the accommodation, transportation service, or facility (as appropriate) and/or a URBN TRVL’s representative as soon as possible upon discovery by the Client.
Client agrees to take all prudent measures in relation to their own safety while on any URBN TRVL, including, but not limited to, the proper use of safety devices such as seatbelts, harnesses, and helmets, and obeying all posted signs and warnings in relation to Client health and safety. URBN TRVL shall not be liable for any failure on the Client’s part to comply with this paragraph.
16. TRAVEL DOCUMENTS
(a) Valid Passport: The Client is entirely responsible for securing and must be in possession at all times while on a Product tour of a valid passport required for entry, departure and travel to each country or region visited or traveled through throughout the itinerary of the applicable Product tour, and for re-entry to the Client’s country of residence or departure (passport must be valid six months past the last date of travel with URBN TRVL), as well as all visas, permits and certificates including vaccination certificates and insurance policies, required for entry into all regions and participation in all parts of the Product tour itinerary. The Client accepts full responsibility for obtaining all such documents, visas and permits prior to the start of the Product tour, and are solely responsible for any adverse consequences resulting from missing or defective documentation. Client agrees that they are responsible for the full amount of any loss or expense suffered or paid by URBN TRVL or any of its third party suppliers which are a direct result of the Client’s failure to secure proper travel documentation. Any information or advice given by URBN TRVL regarding visas, vaccinations, climate, clothing, baggage, special equipment, etc. is purely advisory, provided as a courtesy to the Client, and URBN TRVL is not responsible for any errors or omissions in the information provided, or in the information provided to Clients by third parties such as government or travel authorities.
(b) Documents: Please note that all travel documents for Products such as vouchers, itineraries and invoices will be sent electronically and via email to the e-mail address provided on booking. URBN TRVL reserves the right to impose an administration fee on those Clients who wish to receive their travel documents by other means.
(c) Trip Details: The Client acknowledges that due to the changing nature of travel, they are responsible for keeping up to date on the details of their travel on the URBN TRVL website, including, but not limited to checking the website at least 72 hours prior to departure to ensure the Client has the most current Trip Details as minor changes may have been made since the tour documents were originally provided by URBN TRVL.
17. FORCE MAJEURE
URBN TRVL shall not be liable in any way to the Client for death, bodily injury, illness, damage, delay or other loss or detriment to person or property, or financial costs both direct and indirect incurred, or for URBN TRVL’s failure to commence, perform and/or complete any duty owed to the Client if such death, delay, bodily injury (including emotional distress or injury), illness, damage or other loss or detriment to person or property is caused by Act of God, war or war like operations, mechanical breakdowns, terrorist activities or threat thereof, civil commotions, labor difficulties, interference by authorities, political disturbance, howsoever and where so ever any of the same may arise or be caused, riot, insurrection and government restraint, fire, extreme weather or any other cause whatsoever beyond the reasonable control of URBN TRVL; or an event which URBN TRVL or the supplier of services, even with all due care, could not foresee.
CLIENT ACKNOWLEDGES THAT IT IS MANDATORY THAT ALL CLIENTS OBTAIN TRAVEL INSURANCE WITH A MINIMUM MEDICAL, EVACUATION, AND REPATRIATION COVERAGE OF US$200,000 covering all applicable dates of any travel with URBN TRVL and this insurance must cover personal injury and emergency medical expenses. Thirty days before the departure of each Product tour, URBN TRVL will verify that all Clients have such insurance in place and coverage as per the required amounts above. It is strongly recommended and encouraged that Clients also extend their coverage to include cancellation, curtailment, and all other expenses that might arise as a result of loss, damage, injury, delay or inconvenience occurring to the Client. URBN TRVL shall have no liability for loss, theft of or damage to baggage or personal effects of Clients while participating in a Product tour. Clients should not leave personal belongings unattended in any public areas, on board any mode of transportation, or elsewhere, and are responsible at all times for their own effects and belongings. URBN TRVL cannot accept responsibility for and in no event shall be liable for loss or damage of valuables or other articles left in or on facilities used by URBN TRVL such as hotels, homestays, vessels, expedition vehicles, or any other mode of transportation. Client acknowledges that the cost of the Product tour does not include any insurance coverage for such Client, and that the Client is required to obtain separate coverage at an additional cost to the Product tour price. When obtaining travel insurance the Client must ensure the insurer is aware of the type of travel to be undertaken so that the insurer may properly cover travel on the applicable URBN TRVL Product.
19. DISCOUNTS AND PROMOTIONS
All discounts and any reduced pricing and/or promotional benefits are applied at URBN TRVL’s sole discretion. From time-to-time URBN TRVL may offer reduced pricing on selected Product tours. The reduced pricing applies strictly to new bookings, and bookings that have already been confirmed (which for these purposes shall mean bookings in respect of which payment has been made in full or in part and has been received by URBN TRVL) are not entitled to the reduced pricing. Clients agree that if they have previously cancelled a booking in their name for a Product, they shall not be entitled to re-book on the same or any similar Product tour with any promotion or discount applied, even in the event that they may appear otherwise entitled to such discount.
20. CLAIMS AND COMPLAINTS
Client agrees to bring any complaints regarding a Product to URBN TRVL as soon as possible in order to provide URBN TRVL with the opportunity to address such complaint properly. Client agrees to inform URBN TRVL at the earliest opportunity, or to inform URBN TRVL’s Operations Manager or URBN TRVL’s Customer Service department directly. URBN TRVL assumes no liability for complaints that are not properly brought to the attention of URBN TRVL with sufficient notice for URBN TRVL to resolve or attempt to resolve any Client complaints. Any complaint made after the completion of a Product tour must be received in writing by URBN TRVL directly at URBNTRVL2015@gmail.com within 30 days of the end of the tour. Client acknowledges and agrees that URBN TRVL will not accept any liability for claims received after this period.
21. CLIENT RESPONSIBILITY
The Client acknowledges that depending on the nature of the Product booked, or the location(s) in which such Product is to operate, there may be a significant degree of personal risk involved in travel on the Product. There are dangers inherent to adventure travel generally and Client acknowledges they have considered such risk to health and safety and are willing to assume it, by confirming their booking of such Product. The Client acknowledges she or he has considered the potential risks, dangers and challenges in light of their own personal capabilities and needs, and expressly assumes the risks attendant to travel under such conditions. The Client acknowledges and agrees that URBN TRVL is not responsible for providing information or guidance to the Client with respect to local customs, weather conditions, specific safety concerns, physical challenges or laws in effect in any locations where Products are operated, and URBN TRVL strongly encourages that Clients locate or make contact with his/her local embassy or consulate in each destination prior to departure on any URBN TRVL Product.
Extras (which for the purposes of this section mean any activity, transportation, meal, or any other product or service not expressly included in the Product description or itinerary or in the price of the Product) do not form part of the tour or Product. Client agrees that any assistance given by URBN TRVL in arranging, selecting, or booking any Extras is purely at the request of the Client, and URBN TRVL makes no warranties regarding such information and expressly disclaims any liability whatsoever arising from any Extras or participation thereon by any Client, or any information provided by any URBN TRVL representative regarding any Extras. Accordingly, the Client hereby releases URBN TRVL from all claims and causes of action arising from any damages, loss of enjoyment, inconvenience, or injuries related to Extras.
URBN TRVL is not responsible for any damages, expenses, losses, or claims which are attributable to the fault of any Client, the unforeseeable or unavoidable act or omission of a third party unconnected with the provision of any services that form any part of the Product(s), or a force majeure event (as herein defined).
THE CLIENT MUST COMMUNICATE AT THE EARLIEST OPPORTUNITY, IN WRITING, TO URBN TRVL ANY SUCH FAILURE THAT THE CLIENT ALLEGES HAS OCCURRED. In the event that any loss, death, injury or illness is caused by the negligent acts and/or omissions of URBN TRVL or of the third-party suppliers of any services which form part of the Contract, then URBN TRVL limits its liability and any liability URBN TRVL may incur for the negligent acts and/or omissions of its suppliers shall be limited to a maximum of the price which the Client paid for the Product, not including insurance premiums and administration charges. Where this relates to loss of and/or damage to luggage and/or other personal possessions then URBN TRVL’s liability will not exceed $1,000. URBN TRVL will not at any time be liable for any loss of or damage to valuables of any nature. The Client agrees that they shall be precluded from making a double recovery by making the same claims and seeking recovery against URBN TRVL and its suppliers, contractors or other third parties.
Hotels, shuttle services or other constituent elements of a Product will be arranged by URBN TRVL with suppliers local to the regions in which the Product operates, who may themselves engage the services of other local operators and/or sub-contractors. URBN TRVL will at all times endeavor to appoint reputable and competent local suppliers. The terms and conditions of the suppliers will be applicable and are expressly incorporated into these Terms, and the Client assents to those terms and conditions and the limitations and obligations contained therein. These may limit or exclude liability of the supplier. The liability of URBN TRVL will not exceed that of any supplier. All suppliers will be selected and assessed by URBN TRVL in reference to local laws and regulations in the relevant country of operation. Neither URBN TRVL nor any carrier is liable for the acts or omissions of any independent contractors.
In the event that any term or condition contained herein is unenforceable or void by operation of law or as being against public policy or for any other reason than such term or condition shall be deemed to be severed from these Terms or amended accordingly only to such extent necessary to allow all remaining terms and conditions hereof to survive and continue as binding. If any provision of these Terms is found to be so broad as to be unenforceable, such provision shall be interpreted to be only as broad as is enforceable. The invalidity or unenforceability of any provision hereof shall in no way affect the validity or enforceability of any other provision.
26. CONTRACT PARTIES, SUCCESSORS AND ASSIGNS
These Terms shall inure to the benefit of and be binding upon URBN TRVL and the Client and their respective heirs, legal personal representatives, successors and assigns, as well as anyone named in any booking made by the booking Client on whose behalf the Client is purchasing any Product.
27. APPLICABLE LAW
The Contract and these Terms are subject to the laws of Maryland, and all Clients submit to the exclusive jurisdiction of the courts located in Baltimore, Maryland, United States for the resolution of any dispute under these Terms or concerning a Product.
29. ONLINE BOOKINGS
All online reservations shall be deemed as booked in the United States, and shall be subject to United States law and jurisdiction.
30. IMAGES AND MARKETING
The Client agrees that while participating in any URBN TRVL Product images, photos or videos may be taken by other Clients and/or URBN TRVL representatives that may contain or feature the Client in part or in whole. The Client acknowledges that they consent to any such pictures being taken and agree that Client hereby grants a perpetual, royalty-free, worldwide, irrevocable license to URBN TRVL, its affiliates and assigns, to reproduce for any purpose whatsoever (including marketing and promotions), in any medium whatsoever, whether currently known or hereinafter devised, without any further obligation to the Client or compensation payable to such Client.
31. REFUSAL OF SERVICE
URBN TRVL retains the right to refuse service to any Client at any time, for any lawful reason whatsoever, in its sole discretion.
URBN TRVL reserves the right to update and/or alter these Terms at any time, and shall post the amended Terms on the URBN TRVL website (www.urbntrvl.com ). Any such amendment shall take effect 7 days following its posting to the URBN TRVL website. The latest Terms, as amended, may be accessed any time on URBN TRVL’s website, or will be sent to Client upon their written request to URBN TRVL. Clients shall be deemed to have accepted any amendments to these Terms on the date that is 7 days after their posting on the URBN TRVL’s website. URBN TRVL recommends that all Clients refer to the Terms prior to their travel to familiarize themselves with the most up-to-date version hereof.
(a) Client's purchasing from the wait list must purchase from the full payment plan. Unless otherwise mentioned, roommates will be selected at random.
(b) Payment Plans. On your payment due date, URBN TRVL will deduct Client's payment from the payment account Client designated at the time of purchase or as updated thereafter. Automatic payments will be debited from Client's bank account on the payment due date indicated on Client's account.
• URBN TRVL Experiences
Which will be collectively referred to as URBN TRVL throughout this document for ease of reading.
We do our utmost to ensure your personal information is safeguarded and protected, by adhering and acting in accordance with all applicable legislation, as applicable in the countries and regions in which URBN TRVL operates.
What is considered personal information and why would it be collected?
URBN TRVL collects personal information only to the extent necessary to deliver the services, products, or information you, or an agent or other passenger booking on your behalf, request.
URBN TRVL, either directly collects, holds, uses and discloses, only as necessary the following personal information from customers and others in the course of offering services or providing services to you: full name, age, home address, phone number, e-mail address, passport and travel medical information, where required, insurance details, upsell information, where applicable, nationality, residency, nutrition preferences, trip evaluations, travel & accommodation preferences, comments you provide us, trip destination information, credit card and/or other payment information, etc. The collection of this information is done to allow us to provide services to you as requested.
We may also collect personal information, including contact information, if you elect to enter a contest or sweepstakes with us, to subscribe to our newsletter, which we will use only to provide you with the service you have requested (or other substantially similar services directly related to your request).
URBN TRVL collects personal information from those individuals applying for employment or similar positions at URBN TRVL to the extent necessary to (i) identify the individual and (ii) evaluate their suitability for the position applied for. This information may include name, contact information, educational and employment background, criminal record information, residency and/or citizenship information, and other information necessary for us to screen potential employees and staff.
Where the collection of certain details of your personal information is not required in order to deliver requested services or products, you may forgo providing such details. For example, you may sign up for our electronic marketing and newsletters with only an e-mail address. You may also be entitled, in certain circumstances where verification of your identity is not required, to deal with URBN TRVL using a pseudonym. Please ask URBN TRVL to advise if the personal information in question is required to complete your request.
How is my personal information used or disclosed?
URBN TRVL uses this personal information to provide the services and/or products you have requested, or to provide you with information about those services or URBN TRVL. This includes using personal information to: register you to receive newsletters, answer your request for further information about our trips, make a booking or booking(s), provide you with information about the Company and/or our services, and to receive and implement feedback on those services. Furthermore, the personal information allows us to:
• Understand your needs as a customer and determine eligibility for our products and services.
• Inform you about our products and services, or those of our partners that we believe may be of interest to you.
• Provide ongoing service and support, including resolution of any issues with the services or products you request from URBN TRVL.
• To ensure the safety and security of our passengers and products.
• Carry out internal accounting and administration of our business.
• Comply with laws, regulations, immigrations requirements, and the like.
URBN TRVL may also use your personal information to book products and services for you or on your behalf from our third party suppliers and service providers, or other service providers or merchants for whom we act as agent from time to time. This collection of personal information can be both for our internal purposes, for example, to process your booking, and occasionally on behalf of the parties for whom we act as agent, for their internal purposes in providing the services or products you have requested. Please be aware that the consent you provide to the collection and use of personal information by URBN TRVL, applies equally to the parties whose products and services we sell or book on your behalf. For example, if you purchase a flight from us, you will be deemed to have consented to your personal information being provided to the airline to enable your flight to be booked.
What are the consequences of failing to provide Personal Information?
If you do not provide the Personal Information that we request, we may not be able to deliver the services you have requested, which may mean you won’t be able to participate in our trips, purchase the items from our store, or subscribe to our newsletter, to name a few. If you have paid a deposit and later refuse to provide necessary Personal Information to URBN TRVL which URBN TRVL (or our partners and suppliers) require to deliver the service for which the deposit was paid (for example, for a flight which requires passport information), you may not be entitled to a refund for that service. Please contact us if you have any questions about providing or not providing Personal Information when booking or otherwise dealing with URBN TRVL. Personal information is not collected unless provided to us. This means you can visit and browse our website, or place a call to our 24/7 sales contact center, without having to provide any personal information to URBN TRVL.
How do we collect this information and obtain your consent?
We collect information from customers during the booking (or option) process, or during the inquiry process where required, via our sales channels, such as our website booking form, our 24/7 sales contact center (via e-mail or telephone), using medical forms filled out by you or your authorized representative, through on-line evaluations submitted by you, via on-line or other entry ballot for any contests, competitions, or sweepstakes. This information is provided by you or on your behalf by someone you have authorized to make or inquire about a booking. We obtain consent by:
• Written permission via mail, email or fax, or online booking form.
• Verbal permission
• Third party consent (i.e. from your travel agent, or the passenger booking on your behalf to whom you have provided your personal information for such purpose).
How is your Personal Information Protected?
The security and integrity of your Personal Information is important to us. All personal information is stored in secure databases at secure addresses to prevent unauthorized access. Passwords, encryption devices and firewalls protect these databases. Please note however that no data transmission over the Internet can be guaranteed to be 100% secure. While we take all steps to ensure the safety of your data, we cannot ensure the security of information you transmit to us over the Internet.
Access to your personal and private information is limited to: authorized employees, of URBN TRVL, and any of the third-party suppliers who require your information to provide the travel or other services you have requested (such as the airlines, transportation services, hotels, activity providers, and tour guides who deliver the services you purchase through URBN TRVL or that we arrange on your behalf) . We keep our employees and our third party suppliers and other partners informed about our policies and procedures and require strict compliance with this Policy in order to ensure your information remains protected. Unauthorized access and/or disclosure of client information are strictly prohibited.
With whom do we share your personal information?
Third Party Partners and Suppliers:
URBN TRVL will share your information with the outside suppliers (such as guides, travel companies, hotel companies, insurance companies, equipment suppliers, promotion or sweepstakes co-sponsors, and credit card processing entities etc., all of which may be located outside of your country of residence and governed by differing privacy legislation) who perform services on our behalf. As you would expect, certain information must be provided to these suppliers in order to facilitate your booking and in order to provide you with service(s) you have requested. These partners and suppliers are located all over the world – you can reasonably expect your personal information to be shared with organizations we work with in the countries you are traveling to, and in some cases, to the country of the head office of such third party partner supplier.
Affiliated Companies within URBN TRVL:
Can I access my information and whom do I contact?
You may access, update, and/or correct much of your Personal Information through your account on the URBN TRVL website.
Subject to legal restrictions, you can withdraw your consent to our use of your information at any time and with reasonable notice. If you refuse or withdraw your consent for any purpose that is required by us to fulfil our product or service contract with you or the Company, we will not be able to provide you, or continue to provide you, with the product or service.
URBN TRVL will only send you newsletters or other promotional and/or marketing materials if you have opted in to receive them. You can subscribe to receive such materials on our website.
URBN TRVL retains passenger personal information for as long as is reasonably required, with consideration to the purpose for which it was collected or a related or ancillary purpose, and to our legal and regulatory obligations. URBN TRVL deletes or otherwise destroys passenger personal information after a reasonable period of time. On occasion, you may have to provide your personal information to us again where it has been so deleted.
If you have any complaints about URBN TRVL’s collection, use, disclosure, or dealing with your Personal Information, if you believe that URBN TRVL’s is in violation of or have any questions about URBN TRVL compliance with applicable privacy legislation in relation to your Personal Information, please send an email to URBN TRVL at email@example.com
Website Policies and Cookies
What is a Cookie?
A cookie is a small text file containing a unique identification number that a website sends to your computer’s web browser. While you visit a particular website, a cookie may be used to track the activities of your browser as well as provide you with a consistent, more efficient experience.
If you have any question about this policy, please feel free to contact us at firstname.lastname@example.org